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Concourse catering

Concourse catering

Yoowell

Yoowell

Joined
Feb 27, 2006
Messages
11,206
Just an observation from the Invincibles concourse...Heathcotes may have taken over the management but it’s still a shambles.
I didn’t join the queue but it stretched for miles at half time and there was hardly anyone on the game.
Doesn’t bode well for the season if that’s anything to go by.
 
Yoowell said:
Just an observation from the Invincibles concourse...Heathcotes may have taken over the management but it’s still a shambles.
I didn’t join the queue but it stretched for miles at half time and there was hardly anyone on the game.
Doesn’t bode well for the season if that’s anything to go by.
Click to expand...

No different from last season execept they sell a few more chocolates and sweets.

Why there is no option to use cards or contactless in 2018 is partly to blame for the daft queues and then pouring one beer at a time etc.

Doesn’t look like they have changed a thing which is disappointing.
 
Seem to recall reading that they were keeping the same staff despite the contract changing hands.

Doesn’t matter which company runs it if the staff can’t calculate change etc.

Having no contactless or even card in this day and age is ridiculous.
 
Yoowell said:
Just an observation from the Invincibles concourse...Heathcotes may have taken over the management but it’s still a shambles.
I didn’t join the queue but it stretched for miles at half time and there was hardly anyone on the game.
Doesn’t bode well for the season if that’s anything to go by.
Click to expand...

Any idea what brand the pies are bud?
 
FootballcrazyP_ said:
Is that the End of Butter Pies then?
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Butter Pies still on the menu.

I queued for one, yesterday. Only to be there were no pies left, at all.


The bar on the Finney was shut due to “refurbishment”. Basically this consisted of the addition of a wooden frontage.

Looks like they’re not going to stock any beer, either. So it’s Fosters (shyte), as usual.?
 
giro said:
Butter Pies still on the menu.

I queued for one, yesterday. Only to be there were no pies left, at all.


The bar on the Finney was shut due to “refurbishment”. Basically this consisted of the addition of a wooden frontage.

Looks like they’re not going to stock any beer, either. So it’s Fosters (shyte), as usual.?
Click to expand...

The boards at the end had Heineken on them but the price list didn't.

There are two beer pumps on the far IPS bar that have never worked as far as I'm aware. So only one lager tap and one bitter tap which means it takes an eternity to serve one customer a couple of beers. They then have to work out how much to put in the till, enter it manually and the piss around sorting out change.

Unless there are plans to change it between now and two weeks time there is literally no difference from The Villa.
 
JK said:
The boards at the end had Heineken on them but the price list didn't.

There are two beer pumps on the far IPS bar that have never worked as far as I'm aware. So only one lager tap and one bitter tap which means it takes an eternity to serve one customer a couple of beers. They then have to work out how much to put in the till, enter it manually and the piss around sorting out change.

Unless there are plans to change it between now and two weeks time there is literally no difference from The Villa.
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PNE have already got their money. It would seem to be in the interests of Heathcotes to pull their finger out.
 
Does each stand have a catering manager / supervisor who is responsible for delivering performance ??

I'm sure that there was a lady on the Town End called Jen ( I don't know her surname ) who used to keep the serving staff in check and take charge if things were going wrong .......

It feels like some one needs to take control when the queues get uncontrollable...
 
Ando60 said:
Does each stand have a catering manager / supervisor who is responsible for delivering performance ??

I'm sure that there was a lady on the Town End called Jen ( I don't know her surname ) who used to keep the serving staff in check and take charge if things were going wrong .......

It feels like some one needs to take control when the queues get uncontrollable...
Click to expand...

I think we were hoping for a new era with the concourse catering being modelled on some good practice from other grounds. Sadly if yesterday is anything to go by we are in for much of the same.
Too easy to blame the staff....it needed a rethink and a good plan.
 
JK said:
No different from last season execept they sell a few more chocolates and sweets.

Why there is no option to use cards or contactless in 2018 is partly to blame for the daft queues and then pouring one beer at a time etc.

Doesn’t look like they have changed a thing which is disappointing.
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I'm in the card industry so after reading this i emailed Heathcotes and offered my services..not even had the courtesy of a no thank you!!
 
Mick T said:
I'm in the card industry so after reading this i emailed Heathcotes and offered my services..not even had the courtesy of a no thank you!!
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Not sure if it is an easy question to answer, but would the costs of doing such a thing at PNE be prohibitive in your opinion?
 
JK said:
No different from last season execept they sell a few more chocolates and sweets.

Why there is no option to use cards or contactless in 2018 is partly to blame for the daft queues and then pouring one beer at a time etc.

Doesn’t look like they have changed a thing which is disappointing.
Click to expand...

exactly!
 
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