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Heathcotes Catering

Heathcotes Catering

baysidepne

baysidepne

Living the dream
Joined
Jul 15, 2020
Messages
2,575
This deserves it's own thread.

Burnt pies and pies that taste like they've been stored for three months has become the norm across the ground.

Then this absolute treat highlighted by a Stoke fan last night




Just because we are football fans doesn't mean we have to be subjected to second-class service and quality of food. I'm aware PSC have highlighted better options available elsewhere, but this standard of hospitality just isn't good enough.

I didn't go to the Fanzone last night, the West Brom and opening game palaver has put me off somewhat as the standard and speed of service is unacceptable. Its not the guys at the counter's fault either, need to stress that, as they're clearly being let down by a lack of organisation and profiteering from above.

Needs sorting, and quickly.
 
Is this one for the new fans group to address with the club ??

The club has listened positively with regards to the shortcomings of the fanzone, hopefully they would do the same about the catering….
 
baysidepne said:
This deserves it's own thread.

Burnt pies and pies that taste like they've been stored for three months has become the norm across the ground.

Then this absolute treat highlighted by a Stoke fan last night




Just because we are football fans doesn't mean we have to be subjected to second-class service and quality of food. I'm aware PSC have highlighted better options available elsewhere, but this standard of hospitality just isn't good enough.

I didn't go to the Fanzone last night, the West Brom and opening game palaver has put me off somewhat as the standard and speed of service is unacceptable. Its not the guys at the counter's fault either, need to stress that, as they're clearly being let down by a lack of organisation and profiteering from above.

Needs sorting, and quickly.
Click to expand...


I visited the fanzone last night and have to say the service was vastly improved with plenty of staff on.

It seemed the staff where from Bowland and not heathcoates so ran better

I'll keep saying though they need to PNEify that tent though.

As for the concourses it still remains very poor. Why have they started closing the kiosks during the first half? Therefore it causes a mad scramble and queue at half time.

What is the rationale for this?

Are they not paying them during the game? It doesn't make any sense.

As for the service and offering its very sub standard.

I'm starting to think the contract is an inconvenience to Heathcoates so they are doing the bare minimum.
 
I suspect Heathcotes are struggling for staff like the majority of food outlets around the country. But it would be much better if they actually told us this and just offered a reduced menu for a while as long as it was served quickly and efficiently and it was actually of a decent standard.

I can't remember the last time I bought something on there, think it was a bottle of water a couple of seasons back when I was caught out by a hot day and was gasping. Stopped buying food (which was usually only midweek after work) years back, cheaper and easier to just visit the retail park or Morrisons/Sainsburys.
 
In the top corner of the AKTE, you'll usually see empty beers bottles and last night upon leaving, I spotted a 35cl empty bottle of JD Honey.

Not sure whether to sigh! or be impressed by the cheek!
 
Regards the Pies, v WBA, I asked for a Butter Pie and the one given to me looked over baked (very dark) which meant it would have been dry inside.

I said I'd like another pie instead that wasn't as dark and the look that I was given for asking for a better fresher pie!! I was given a lighter looking pie as far as the crust colour went and it was bob on. This was at around 1455.

Certainly needs sorting out.

Brought my own water to the game last night.
 
baysidepne said:
This deserves it's own thread.

Burnt pies and pies that taste like they've been stored for three months has become the norm across the ground.

Then this absolute treat highlighted by a Stoke fan last night




Just because we are football fans doesn't mean we have to be subjected to second-class service and quality of food. I'm aware PSC have highlighted better options available elsewhere, but this standard of hospitality just isn't good enough.

I didn't go to the Fanzone last night, the West Brom and opening game palaver has put me off somewhat as the standard and speed of service is unacceptable. Its not the guys at the counter's fault either, need to stress that, as they're clearly being let down by a lack of organisation and profiteering from above.

Needs sorting, and quickly.
Click to expand...

Looks like Maguire put the cheese on the burger, just missed the target.
 
Had to listen to lady night's game on ifollow, Stoke comms.

Start of the second half commentator commented on how many fans were slow to return to their seats after HT.

I was sat in the car screaming at him that it's because half of the kiosks are probably closed and the others are understaffed.

It's a really shit service all round.
 
Ando60 said:
Are they taking the drinks to their sits Billy ??
Click to expand...


yes Ando, two lazy bastard stewards (44 and 369) were laughing to each other as these kids passed them, about 10 mins later someone with comms (Steward) and another few less lazy bastards threw about 6 kids out!!!
 
The bigger issue here is - why would you accept this at the till in the first place? Surely people check what they’ve been given?

The fact remains - it’s PNE all over, over priced and no quality.
 
My friend got a butter pie just before kick off last night, they told him that it wasn’t fully warm as they’d only just gone in the oven so he said that’s fine, got to his seat, was about to take a bite when he spotted mould on the pie! Took it back and they apologised and gave him another one. I’d have demanded a refund and gone hungry personally, not trusting them again.
 
I've given over using them. The burger van next to the Town End & STFS is really good I've found. Not cheap though!

The service inside the ground is woeful. Last time I got a burger it was inedible. It won't stop me going on the games but its probably part of some people's list of reasons they won't pay £24 or whatever to go on.
 
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