Just in case any of you find yourself suffering the same problem - which is actually quite vexatious - then it seems there is an answer. You may recall that I said that I suddenly stopped being able to see iFollow videos from the club site. All I got was a blank screen with no sound even though I had not altered any settings on my computer. The iFollow technical support told me to disable AdBlocker - software that blocks pop-up ads appearing - which was difficult for me since I don't have it. I did disable the pop-up blocker in IE tools but that made no difference. I was told though that there had been an upgrade to the iFollow software and so it seemed evident that it had triggered off a reaction from something already installed on my computer. That I eventually realised must be something to do with my anti-virus package which is Kaspersky. So I went into Kaspersky and disabled just one part of it - its Banner Blocker module - and the videos started working again so I have now been able to enjoy the highlights from Saturday at fullsize on my computer screen. But, as I said, if any of you get the same problem then that seems to be the solution.
iFollow Problem Solved - It Seems
- Joined
- Jan 11, 2011
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- 1,143
If you're using Internet Explorer, can I recommend you change to Google Chrome, Mozilla Firefox or at an absolute push, Microsoft Edge (the 'new' Internet Explorer).
IE is an awful browser, Microsoft no longer support older versions of the browser so the already buggy/vulnerable browser is even more vulnerable/buggy. In my experience, you're more likely to come across websites that aren't properly optimised for IE (old and new versions) so are less likely to have the best intended experience on a website.
Just some advice from almost 10 years working in the online/digital industry. Feel free to ignore.
IE is an awful browser, Microsoft no longer support older versions of the browser so the already buggy/vulnerable browser is even more vulnerable/buggy. In my experience, you're more likely to come across websites that aren't properly optimised for IE (old and new versions) so are less likely to have the best intended experience on a website.
Just some advice from almost 10 years working in the online/digital industry. Feel free to ignore.
utw;n3411001 said:
Not at all - glad of the advice though maybe without in any sense being an IT expert I do know at bit about the technology. In fact in this case every web browser was affected I couldn't get Firefox or Chrome to work either so it wasn't a browser issue. But, as I said, I just wanted to pass on my experience so that if anyone else encountered the same problem they would know how to fix it.
Just tried mine and it was just silent and blank on the wife’s laptop through the website but it played on my IPad through the dedicated app but unfortunately the £50 lightening adapter doesn’t like the PNE app and wont play on the TV.