📢 Important Update: Hosting Challenges, Patron Changes & Forum Access

JK · Apr 13, 2025

We're rolling out the new forum posting access for both patrons and non-patrons starting at midday today.

To get the full PNE-Online experience — including unrestricted posting and exclusive features — become a forum patron today.

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pnewortham · Apr 13, 2025

I've barely been able to access the forum for the last few days. It keeps giving an error message along the lines of "Oops there has been a problem accessing the server".

I've cleared cache, tried different browsers, all the usual stuff. Very occasionally it works (like now), but 9 times out of 10, if I click on a page or refresh the browser, it just hangs and nothing loads.

Could well be an issue at my end, but just mentioning it.

JK · Apr 13, 2025

pnewortham said:
I've barely been able to access the forum for the last few days. It keeps giving an error message along the lines of "Oops there has been a problem accessing the server".

I've cleared cache, tried different browsers, all the usual stuff. Very occasionally it works (like now), but 9 times out of 10, if I click on a page or refresh the browser, it just hangs and nothing loads.

Could well be an issue at my end, but just mentioning it.

I think it will be a cache issue but will look into it.

If it happens again, please could you take a screen shot and send it me?

Many Thanks

pnewortham · Apr 13, 2025

JK said:
I think it will be a cache issue but will look into it.

If it happens again, please could you take a screen shot and send it me?

Many Thanks

I've just run Ccleaner (for the millionth time), and at the moment everything seems ok, so fingers crossed I've got over the blip. Cheers JK.

Sid Snot · Apr 13, 2025

pnewortham said:
I've barely been able to access the forum for the last few days. It keeps giving an error message along the lines of "Oops there has been a problem accessing the server".

I've cleared cache, tried different browsers, all the usual stuff. Very occasionally it works (like now), but 9 times out of 10, if I click on a page or refresh the browser, it just hangs and nothing loads.

Could well be an issue at my end, but just mentioning it.

Replace your turbo-boinger 👍

pnewortham · Apr 13, 2025

It's been doing this for the last hour. I've tried refreshing & clearing cache, numerous times. (Obviously I'm back in again now)

JK · Apr 13, 2025

pnewortham said:
It's been doing this for the last hour. I've tried refreshing & clearing cache, numerous times. (Obviously I'm back in again now)

View attachment 27071

Sorry about these difficulties you are experiencing.

I have contacted the hosts for advice.

Henrys Cat · Apr 13, 2025

Muzza said:
Click on name, click on Account Upgrades on the left, there are options to upgrade but if you scroll down to the bottom there is Purchased Upgrades on the right.
View attachment 27035

Nope, I don't see the Purchased upgrades window either

JK · Apr 13, 2025

pnewortham said:
It's been doing this for the last hour. I've tried refreshing & clearing cache, numerous times. (Obviously I'm back in again now)

View attachment 27071

Hello again.

The hosts have checked and can not find any issue ar our end.

Suspects its something on your device or hub which is affecting java scripts.

Suggests having a reboot/clear of anything you can.

pnewortham · Apr 13, 2025

I've been asking my friend at ChatGPT and she says it's an issue with the forum, not my Chrome browser:
is this something I can fix in my chrome browser, or is it an issue with the website I'm trying load www.pne-online.net ?

ChatGPT said:

Great question — and based on what you've shared:

🛑 This is not something you can fix in your Chrome browser.

✅ It is an issue with the website you're trying to load — specifically with how www.pne-online.net is loading or initializing its JavaScript.

🔍 What’s Actually Happening?

When your browser loads the site:

The JavaScript on the page tries to run this line:

js
CopyEdit
XF.extendObject({}, XF.Lightbox.prototype.options, {
But at that point in time, XF.Lightbox is undefined. Which means:
- Either the lightbox script didn’t load yet
- Or it failed to load entirely (e.g., network error, wrong order, bad plugin)

So Chrome is just reporting the symptom — but the actual cause is with the website’s code.

🧪 You Can Confirm This in DevTools

Open the site: PNE Online
Press F12 to open Chrome DevTools
Go to the Console tab
You'll likely see the exact same error:

javascript
CopyEdit
Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')

This tells you it's a JavaScript bug in the site itself — not something you can fix as a visitor.

💡 What You Can Do (as a user)

Try hard refreshing: Ctrl + F5 (or Cmd + Shift + R on Mac) — in case a script failed to load the first time.
Try in Incognito Mode — in case an extension is interfering (not likely here though).
Try a different browser — Chrome vs Firefox — again, just to rule things out.

🛠️ If You Run or Know the Site Admin

Send them this error report or let them know:

"There's a JavaScript error on the site — XF.Lightbox is undefined when trying to extend its prototype. It’s likely a script loading order issue or a broken plugin."

Would you like me to quickly check the site myself and confirm if the error still exists or maybe point out the exact failing script?

Yes, I’ve checked www.pne-online.net, and the JavaScript error you're encountering—Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')—is indeed a problem on the website itself, not something you can fix from your browser.

Sid Snot · Apr 13, 2025

pnewortham said:
I've been asking my friend at ChatGPT and she says it's an issue with the forum, not my Chrome browser:
is this something I can fix in my chrome browser, or is it an issue with the website I'm trying load www.pne-online.net ?

ChatGPT said:
Great question — and based on what you've shared:

🛑 This is not something you can fix in your Chrome browser.

✅ It is an issue with the website you're trying to load — specifically with how www.pne-online.net is loading or initializing its JavaScript.

🔍 What’s Actually Happening?
When your browser loads the site:

The JavaScript on the page tries to run this line:

js
CopyEdit
XF.extendObject({}, XF.Lightbox.prototype.options, { 

But at that point in time, XF.Lightbox is undefined. Which means:

Either the lightbox script didn’t load yet

Or it failed to load entirely (e.g., network error, wrong order, bad plugin)

So Chrome is just reporting the symptom — but the actual cause is with the website’s code.

🧪 You Can Confirm This in DevTools

Open the site: PNE Online

Press F12 to open Chrome DevTools

Go to the Console tab

You'll likely see the exact same error:

javascript
CopyEdit
Uncaught TypeError: Cannot read properties of undefined (reading 'prototype') 

This tells you it's a JavaScript bug in the site itself — not something you can fix as a visitor.

💡 What You Can Do (as a user)

Try hard refreshing: Ctrl + F5 (or Cmd + Shift + R on Mac) — in case a script failed to load the first time.

Try in Incognito Mode — in case an extension is interfering (not likely here though).

Try a different browser — Chrome vs Firefox — again, just to rule things out.

🛠️ If You Run or Know the Site Admin
Send them this error report or let them know:

Would you like me to quickly check the site myself and confirm if the error still exists or maybe point out the exact failing script?

Yes, I’ve checked www.pne-online.net, and the JavaScript error you're encountering—Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')—is indeed a problem on the website itself, not something you can fix from your browser.

Sounds like you need to upgrade from DOS 👍

jakehake · Apr 13, 2025

pnewortham said:
I've been asking my friend at ChatGPT and she says it's an issue with the forum, not my Chrome browser:
is this something I can fix in my chrome browser, or is it an issue with the website I'm trying load www.pne-online.net ?

ChatGPT said:
Great question — and based on what you've shared:

🛑 This is not something you can fix in your Chrome browser.

✅ It is an issue with the website you're trying to load — specifically with how www.pne-online.net is loading or initializing its JavaScript.

🔍 What’s Actually Happening?
When your browser loads the site:

The JavaScript on the page tries to run this line:

js
CopyEdit
XF.extendObject({}, XF.Lightbox.prototype.options, { 

But at that point in time, XF.Lightbox is undefined. Which means:

Either the lightbox script didn’t load yet

Or it failed to load entirely (e.g., network error, wrong order, bad plugin)

So Chrome is just reporting the symptom — but the actual cause is with the website’s code.

🧪 You Can Confirm This in DevTools

Open the site: PNE Online

Press F12 to open Chrome DevTools

Go to the Console tab

You'll likely see the exact same error:

javascript
CopyEdit
Uncaught TypeError: Cannot read properties of undefined (reading 'prototype') 

This tells you it's a JavaScript bug in the site itself — not something you can fix as a visitor.

💡 What You Can Do (as a user)

Try hard refreshing: Ctrl + F5 (or Cmd + Shift + R on Mac) — in case a script failed to load the first time.

Try in Incognito Mode — in case an extension is interfering (not likely here though).

Try a different browser — Chrome vs Firefox — again, just to rule things out.

🛠️ If You Run or Know the Site Admin
Send them this error report or let them know:

Would you like me to quickly check the site myself and confirm if the error still exists or maybe point out the exact failing script?

Yes, I’ve checked www.pne-online.net, and the JavaScript error you're encountering—Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')—is indeed a problem on the website itself, not something you can fix from your browser.

It’s odd that it’s not affecting all users. Can you try an incognito window or forcing a refresh of the browser with Ctrl+F5 and seeing if same issues occur.

Does it happen on all threads or only certain ones as it looks like it could be affected if there is a quoted post in a thread

pnewortham · Apr 14, 2025

jakehake said:
It’s odd that it’s not affecting all users. Can you try an incognito window or forcing a refresh of the browser with Ctrl+F5 and seeing if same issues occur.

Does it happen on all threads or only certain ones as it looks like it could be affected if there is a quoted post in a thread

Yeah, I've done all of those things dozens of times, in the last 3 days. It happens on multiple threads.

My cache is so clean, you could eat your dinner off it.

I'm completely open that the issue is probably at my side, it could be Avast or firewall or Virgin hub or any other IT gremlin. I get that. But the ChatGPT thing doesn't seem to think so.

HunterLionheart · Apr 14, 2025

pnewortham said:
Yeah, I've done all of those things dozens of times, in the last 3 days. It happens on multiple threads.

My cache is so clean, you could eat your dinner off it.

I'm completely open that the issue is probably at my side, it could be Avast or firewall or Virgin hub or any other IT gremlin. I get that. But the ChatGPT thing doesn't seem to think so.

Have you tried using a different browser? Could be a bug with an extention?

Snickiwi · Apr 14, 2025

Good work @JK and thanks. Your hard work, is as ever, much appreciated.

Mashimbo · Apr 14, 2025

pnewortham said:
My cache is so clean, you could eat your dinner off it.

Tell you what, reading that with blurry eyes in the middle of the night soon woke me up - I misread cache for gash 😉

JAYMAC · Apr 14, 2025

pnewortham said:
It's been doing this for the last hour. I've tried refreshing & clearing cache, numerous times. (Obviously I'm back in again now)

View attachment 27071

keep getting the same problem.

tete55 · Apr 14, 2025

@pnewortham ask CHatGPT why this site issue is only impacting you and not the several hundred other people that use the site.

JAYMAC · Apr 14, 2025

tete55 said:
@pnewortham ask CHatGPT why this site issue is only impacting you and not the several hundred other people that use the site.

it's not only him tho is it.

tete55 · Apr 14, 2025

JAYMAC said:
it's not only him tho is it.

I have never had an issue, it's the first I'd heard about it. But I don't frequent the help section of the forum as I don't have issues. I'd suggest this is raised by everyone impacted by this in the help section of the forum. Everyone should provide their OS and browser details to help the admin with troubleshooting.

📢 Important Update: Hosting Challenges, Patron Changes & Forum Access